GACS Research Team

Guide · Family & elder fraud · Updated June 2026

How to Talk to Parents About Scams

Without scaring them, lecturing them, or making them feel stupid. Word-for-word scripts plus the one rule that prevents most losses.

The one rule

"If anyone tells you not to tell anyone, tell me first." That single sentence stops most romance scams, grandparent scams, tech-support scams, and pig-butchering schemes — because every one of them depends on secrecy.

Scripts that work

The opener (do this first)

"Mom, I saw a story about a scam targeting people your age and it scared me a little. Can I show you how I check this stuff? Takes 30 seconds."

Why it works: Frames it as your concern, not their failure. Curiosity beats lecturing.

When they get a call from “Microsoft” / “the bank” / “the IRS”

"Don't answer questions. Hang up. We'll call the real number on your card or statement together."

Why it works: Real institutions never punish you for hanging up and calling back. Scammers do.

When they bring up an investment a stranger introduced

"That sounds exciting. Let's look it up on GACS together before anyone deposits anything — I want to make sure we're on a real platform."

Why it works: Join in. Don't position yourself as the obstacle between them and the opportunity.

When they’re embarrassed they almost fell for one

"This stuff is designed by professionals to fool smart people. The fact you caught it is the win. Tell me what tipped you off."

Why it works: Shame keeps victims silent. Validation keeps the line of communication open for next time.

What NOT to do

• Don't lecture, don't say "I told you" — shame creates silence.
• Don't take away their phone or internet — isolation is the scammer's goal.
• Don't make the conversation a one-off. Bring it up casually every few months.
• Don't assume tech-savvy = scam-resistant. Confident users get caught more, not less.

Resources to share

Elder Fraud Playbook Panic Guide (it's happening now)Safe Scanner

Trusted sources

United States

Canada

Europe & UK

FAQ

How do I talk to my elderly parents about scams without scaring them?

Lead with curiosity, not lectures. Frame it as your own concern ("I saw something that scared me"), show them the free GACS Safe Scanner together, and give them a short rule: "if anyone says don't tell anyone, tell me first." Practise hanging up and calling the real number back.

What should I do if my parent is already being scammed?

Stay calm, don't blame, and act fast. Open the GACS Panic Guide together, call the bank to attempt a recall, freeze cards, and file with IC3 (US), Action Fraud (UK), or your country's cybercrime unit. The faster you move, the higher the recovery odds.

Should I take away my parent's phone or internet?

Almost never. Isolation is the scammer's goal, and it damages trust. Instead, set up scam-call blocking, share the GACS Elder Fraud Playbook with them, and agree on a "call me before sending money" rule. Independence with a safety net beats lockdown.

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