Outrank.so charged you after the free trial? How to cancel, delete your account and get a refund

What customers and public records show

These points come from Outrank's own pages and independent reviews linked below. They are not findings by GACS.

• Who they are: Outrank is run by Outrank SAS, a French company registered in Paris, according to its Terms of Use.
• Price: Outrank's pricing page lists $99 a month or $999 a year, with paid add-ons for more articles.
• Trial: independent reviews describe a 3-day trial (one lists it as a $1 trial) that requires a card and then renews into the paid plan.
• Refunds: one review citing Outrank's terms says first-time subscribers may request a refund within 7 days of the first payment, once per customer.
• Cancellation complaints: a summary of about 85 public reviews lists these as recurring problems: no self-service cancellation, billing attempts after people asked to cancel, and inconsistent support. Other reviews also call cancellation friction a recurring complaint.
• Balance: many Trustpilot reviewers are happy with the product. Its score has changed over time (reviews quote figures from 3.4 to 4.3), so check the live page.

Step 1: Cancel properly, so the charges actually stop

Stopping use of the tool does not cancel the subscription. Billing continues until it is cancelled.

Step 2: Get your money back

1. Step 1

   Collect your proof

   Screenshot the trial signup date, your cancellation confirmation or cancellation email, and every charge on your statement. Your cancellation date is your strongest evidence.

2. Step 2

   Ask Outrank in writing

   Email support with the dates and amounts, and ask for a full refund of every charge made after you cancelled. Ask for a reply within 5 business days. Save the email thread.

3. Step 3

   Dispute with your card issuer or PayPal

   Don't wait weeks for a reply — disputes have deadlines (often 60 to 120 days from the charge). Choose "cancelled subscription" or "cancelled recurring transaction" as the reason and paste the letter below.

4. Step 4

   File a complaint

   In the US, report it at reportfraud.ftc.gov and to your state attorney general. In the EU, contact your national consumer centre. Complaints become part of the record regulators use.

I am disputing charges from Outrank (Outrank SAS, outrank.so).

I signed up for the free trial on [date] and cancelled it on [date], before the trial ended. I have attached [screenshot / confirmation email / my cancellation email to support].

Despite cancelling, I was charged:

[Date] - $99.00
[Date] - $99.00

I contacted Outrank on [date] asking for a refund and [received no reply / was refused]. These charges were made after I cancelled and are not authorized. Please refund them and block future charges from this merchant.

Thank you.

Frequently asked questions

Sources

• Outrank: Pricing page ($99/month or $999/year)
• Outrank: Terms of Use (Outrank SAS, Paris, France)
• Trustpilot: Outrank customer reviews
• Creator Economy: Outrank review (refund window and 3-day trial, citing Outrank's terms)
• ScamAdviser: Outrank.so trust check (independent site-safety report)
• Go Big News: Outrank summary of about 85 public reviews
• Ryan Doser: Outrank.so review (Trustpilot score vs. Outrank's own claim)
• FTC: Negative option (automatic renewal) rule and guidance
• FTC: Report fraud or a bad business practice
• European Commission: Your rights on digital subscriptions (EU consumers)

This page describes a GACS team member's first-hand experience, Outrank's own published terms, and public customer reviews. It does not claim Outrank broke any law or acted intentionally. Outrank or anyone named here can send corrections to hello@gacs.app, and we will review them promptly.