GACS Safe Traveller
Scam alerts & emergency checklist for Tokyo
The emergency numbers and step-by-step incident checklist below are free, right now, no account needed. A free GACS account adds scam alerts for Tokyo while you're traveling.
With a free GACS account you get:
- ✓Email alerts when new scams are reported in Tokyo while you're there
- ✓Save Tokyo to your dashboard so your checklist is one tap away
- ✓The weekly safety digest — new scam playbooks before they reach you
No credit card. No spam. One-click unsubscribe.
Emergency numbers in Tokyo
Police110
Fire / Ambulance119
Japan Helpline (24/7 English)0570 000 911
Emergency SMS for deaf/muteRegister at nethyaku.go.jp
Tokyo Metropolitan Police (Shinjuku)+81 3 3346 0110
Consumer Hotline (English)188
Most embassies are in Minato-ku (Roppongi, Toranomon). Search 'your country embassy Tokyo' or check mofa.go.jp.
If something happens: the first 10 minutes
- 1Get to a safe, public spot (café, hotel lobby, shop) and call Police on 110 if anyone is hurt or in immediate danger.
- 2Freeze cards immediately in your bank app (do this before calling the bank — it's faster). Revoke Apple Pay / Google Pay from a trusted device if your phone was taken.
- 3Change the password on your primary email from a trusted device, then sign out of every other session. Email is the master key to everything else.
- 4Contact Tokyo Metropolitan Police (Shinjuku) on +81 3 3346 0110 to file a report — you'll need the reference number for insurance, banks, and your embassy.
- 5If your passport, wallet, or phone is gone, contact your embassy or consulate now — they can issue emergency travel documents, often same-day. Most embassies are in Minato-ku (Roppongi, Toranomon). Search 'your country embassy Tokyo' or check mofa.go.jp.
- 6Photograph the scene, receipts, fake tickets, or the scammer if it's safe — timestamped photos strengthen your police report and any chargeback claim.
- 7Tell your accommodation (hotel front desk / host) — they've usually seen the exact scam before and can vouch for you at the police station or help with a translator.
- 8Report the scam to GACS so the next traveller in Tokyo sees the warning — it takes 60 seconds and helps the whole community.
Screenshot this checklist so it's on your phone even without data.
Traveling with family or friends?
Send them the free Tokyo guide so they know the top scams before they land.
The top 5 scams in Tokyo — with playbooks — are free and ad-free → Read the free Tokyo guide
