GACS Safe Traveller
Scam alerts & emergency checklist for Mexico City
The emergency numbers and step-by-step incident checklist below are free, right now, no account needed. A free GACS account adds scam alerts for Mexico City while you're traveling.
With a free GACS account you get:
- ✓Email alerts when new scams are reported in Mexico City while you're there
- ✓Save Mexico City to your dashboard so your checklist is one tap away
- ✓The weekly safety digest — new scam playbooks before they reach you
No credit card. No spam. One-click unsubscribe.
Emergency numbers in Mexico City
All emergencies911
LOCATEL (city-wide help, English)55 5658 1111
Ambulance (Cruz Roja)911
Fire911
CDMX Tourist Police+52 55 5207 4155
Tourist Assistance (SECTUR)+52 55 5250 0123
Most embassies are in Polanco / Colonia Cuauhtémoc. Search 'your country embassy Mexico City'.
If something happens: the first 10 minutes
- 1Get to a safe, public spot (café, hotel lobby, shop) and call All emergencies on 911 if anyone is hurt or in immediate danger.
- 2Freeze cards immediately in your bank app (do this before calling the bank — it's faster). Revoke Apple Pay / Google Pay from a trusted device if your phone was taken.
- 3Change the password on your primary email from a trusted device, then sign out of every other session. Email is the master key to everything else.
- 4Contact CDMX Tourist Police on +52 55 5207 4155 to file a report — you'll need the reference number for insurance, banks, and your embassy.
- 5If your passport, wallet, or phone is gone, contact your embassy or consulate now — they can issue emergency travel documents, often same-day. Most embassies are in Polanco / Colonia Cuauhtémoc. Search 'your country embassy Mexico City'.
- 6Photograph the scene, receipts, fake tickets, or the scammer if it's safe — timestamped photos strengthen your police report and any chargeback claim.
- 7Tell your accommodation (hotel front desk / host) — they've usually seen the exact scam before and can vouch for you at the police station or help with a translator.
- 8Report the scam to GACS so the next traveller in Mexico City sees the warning — it takes 60 seconds and helps the whole community.
Screenshot this checklist so it's on your phone even without data.
Traveling with family or friends?
Send them the free Mexico City guide so they know the top scams before they land.
The top 5 scams in Mexico City — with playbooks — are free and ad-free → Read the free Mexico City guide
