GACS Safe Traveller
Scam alerts & emergency checklist for Cancun
The emergency numbers and step-by-step incident checklist below are free, right now, no account needed. A free GACS account adds scam alerts for Cancun while you're traveling.
With a free GACS account you get:
- ✓Email alerts when new scams are reported in Cancun while you're there
- ✓Save Cancun to your dashboard so your checklist is one tap away
- ✓The weekly safety digest — new scam playbooks before they reach you
No credit card. No spam. One-click unsubscribe.
Emergency numbers in Cancun
All emergencies911
Angeles Verdes (roadside/tourist help)078
PROFECO (consumer)55 5568 8722
Cancun Tourism Police+52 998 887 4913
PROFECO Cancun office+52 998 884 2634
US Consular Agency in Cancun (+52 998 883 0272). Other countries: embassy in Mexico City; consular agent may be present in Cancun.
If something happens: the first 10 minutes
- 1Get to a safe, public spot (café, hotel lobby, shop) and call All emergencies on 911 if anyone is hurt or in immediate danger.
- 2Freeze cards immediately in your bank app (do this before calling the bank — it's faster). Revoke Apple Pay / Google Pay from a trusted device if your phone was taken.
- 3Change the password on your primary email from a trusted device, then sign out of every other session. Email is the master key to everything else.
- 4Contact Cancun Tourism Police on +52 998 887 4913 to file a report — you'll need the reference number for insurance, banks, and your embassy.
- 5If your passport, wallet, or phone is gone, contact your embassy or consulate now — they can issue emergency travel documents, often same-day. US Consular Agency in Cancun (+52 998 883 0272). Other countries: embassy in Mexico City; consular agent may be present in Cancun.
- 6Photograph the scene, receipts, fake tickets, or the scammer if it's safe — timestamped photos strengthen your police report and any chargeback claim.
- 7Tell your accommodation (hotel front desk / host) — they've usually seen the exact scam before and can vouch for you at the police station or help with a translator.
- 8Report the scam to GACS so the next traveller in Cancun sees the warning — it takes 60 seconds and helps the whole community.
Screenshot this checklist so it's on your phone even without data.
Traveling with family or friends?
Send them the free Cancun guide so they know the top scams before they land.
The top 5 scams in Cancun — with playbooks — are free and ad-free → Read the free Cancun guide
