Cancun Emergency Card

Tourist Police / Authorities

• Cancun Tourism Police
  +52 998 887 4913
  Hotel Zone — English-speaking
• PROFECO Cancun office
  +52 998 884 2634
  Tourist consumer complaints, mediation

First 10 minutes if something happens

1. 1.Get to a safe, public spot (café, hotel lobby, shop) and call All emergencies on 911 if anyone is hurt or in immediate danger.
2. 2.Freeze cards immediately in your bank app (do this before calling the bank — it's faster). Revoke Apple Pay / Google Pay from a trusted device if your phone was taken.
3. 3.Change the password on your primary email from a trusted device, then sign out of every other session. Email is the master key to everything else.
4. 4.Contact Cancun Tourism Police on +52 998 887 4913 to file a report — you'll need the reference number for insurance, banks, and your embassy.

Full 8-step checklist at gacs.app/safe-traveller/cancun

Top 5 scams to watch for

1. 1. Timeshare 'tour desk' at CUN airport arrivals
   Booth staff in fake OMA / official uniforms pull you aside for a 90-min pitch offering a free lift.
   Avoid: Ignore all booths in the exit corridor — they are NOT official airport staff.
   If it happens: If already booked, cancel — you owe nothing until you attend.
2. 2. Taxi from CUN airport 3× overcharge
   Airport authorised taxi is $70; unofficial taxi charges $150 for the same 30-min ride.
   Avoid: Buy the taxi ticket INSIDE the terminal at the marked counter — price is fixed and posted.
   If it happens: Pay only the posted rate; photograph plate and driver ID.
3. 3. ATM skimmers at OXXO / Hotel Zone standalone ATMs
   Overlay skimmers on convenience-store ATMs clone cards; charges appear from Mexico City.
   Avoid: Use ATMs INSIDE bank branches only: Banorte, BBVA, Santander, HSBC, Scotiabank.
   If it happens: Freeze card in your app the moment you leave the ATM if in doubt.
4. 4. Jet-ski & parasail damage claim
   Rental invents $500–$1,500 in 'damage' at return; deposit disappears.
   Avoid: Rent only from your hotel's licensed activity desk (they can't invent damage without hotel backing).
   If it happens: Dispute card charges with your card issuer (Mexican merchants have a 45-day window).
5. 5. Restaurant menu-swap in Hotel Zone
   Menu shows $12 fajitas; bill shows $32 because 'you got the seafood version.'
   Avoid: Check menu prices in Spanish if bilingual; know Mexican menu prices don't include IVA (16%) unless marked 'incluido.'
   If it happens: Refuse to pay unlisted price differences; ask for itemised bill.