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CASH APP DISPUTE — INCIDENT REPORT TEMPLATE
Copy and paste the sections below into Cash App → Profile → Support →
Something Else → Account Settings → Report a Payment Issue, and into
your card issuer's chargeback form if the payment was card-funded.
Replace every [bracketed] field with your details.
Prepared with the free GACS Cash App scam recovery guide.
Source: https://gacs.app/guides/cash-app-scams-and-refunds
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1) INCIDENT DETAILS
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Date/time noticed (your local time):   [YYYY-MM-DD  HH:MM]
Amount lost (USD):                     $[0.00]
Cash App payment ID / receipt #:       [########]
My $Cashtag:                           [$yourcashtag]
Recipient $Cashtag / display name:     [$scammercashtag  —  Display Name]
Recipient email or phone (if shown):   [name@example.com  /  +1 555-555-5555]
Funding source used:                   [ ] Cash App balance  [ ] Debit card  [ ] Credit card  [ ] Linked bank
Card / bank last 4 (if applicable):    [####]
Card-issuer chargeback reference:      [issuer case #]
Cash App case / ticket number:         [########]
IC3 complaint number (ic3.gov):        [I-YYYY-XXXXXXXX]
FTC report number (reportfraud.ftc.gov): [XXXXXXXX]

Scam category (check one):
  [ ] Fake Cash App "support" agent (phone / Google-ad number / DM)
  [ ] Cash flip / money-doubling scam
  [ ] Marketplace / OfferUp / Facebook sale — item never sent
  [ ] Sugar-daddy / clearance-fee scam
  [ ] Rental or deposit scam
  [ ] Romance / online relationship / "pig butchering"
  [ ] Unauthorized payment — I never approved this
  [ ] Account takeover — someone else logged into my Cash App
  [ ] Other: [describe]


2) SHORT SUMMARY  (paste into the Cash App report form)
------------------------------------------------------------------------
On [date] at approximately [time], $[amount] was sent from my Cash App
[$yourcashtag], funded by [balance / card ending ####], to
[$scammercashtag] (payment ID [receipt #]). This payment was induced by
fraud / was unauthorized:  [one-sentence description — e.g. "a person
impersonating Cash App Support instructed me to send a verification
payment" / "the seller took the money and never delivered the item" /
"I never authorized this payment"].

I am requesting that Cash App refund $[amount], freeze the recipient
account [$scammercashtag] pending investigation, and provide me with
written confirmation of the case outcome.


3) TIMELINE OF EVENTS
------------------------------------------------------------------------
[YYYY-MM-DD  HH:MM]  — First contact from scammer (channel: [DM / phone / listing URL]).
[YYYY-MM-DD  HH:MM]  — Sender number / handle / ad source: [########].
[YYYY-MM-DD  HH:MM]  — Cash App payment sent (receipt [#], $[amount]).
[YYYY-MM-DD  HH:MM]  — [Additional payment(s), if any].
[YYYY-MM-DD  HH:MM]  — Discovered scam (indicator: [red flag]).
[YYYY-MM-DD  HH:MM]  — Reported in-app via Profile → Support → Report a Payment Issue.
[YYYY-MM-DD  HH:MM]  — Filed card-issuer chargeback (reference [#]).
[YYYY-MM-DD  HH:MM]  — Filed IC3 complaint (reference [#]).
[YYYY-MM-DD  HH:MM]  — Filed FTC report at reportfraud.ftc.gov (reference [#]).


4) EVIDENCE I AM ATTACHING
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[ ] Screenshot of the Cash App payment receipt (payment ID visible)
[ ] Screenshot of the recipient's $Cashtag profile
[ ] Full DM / text / call log with the scammer (with timestamps)
[ ] Screenshot of the listing, ad, or "support" number that started it
[ ] Bank or card statement line for the funding transaction
[ ] IC3 confirmation email / complaint PDF
[ ] FTC report PDF
[ ] Any invoices, "verification" instructions, or written promises


5) WHAT I AM REQUESTING FROM CASH APP
------------------------------------------------------------------------
- Full refund of $[amount] to my original funding source.
- Freeze on the recipient account [$scammercashtag] pending investigation.
- Written confirmation of the case outcome via my Cash App inbox.

If Cash App denies this claim, I intend to escalate to:
  - My card issuer under Reg E (debit) / Reg Z (credit) chargeback rules.
  - Consumer Financial Protection Bureau at consumerfinance.gov/complaint.
  - State Attorney General consumer protection division.
  - Small-claims court for the disputed amount.


6) CONTACT INFORMATION
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Name on Cash App account:  [full name]
$Cashtag:                  [$yourcashtag]
Email on file:             [email]
Best phone:                [phone]
Preferred contact:         [ ] In-app inbox  [ ] Email  [ ] Phone


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DO NOT include in your dispute:
  - Passwords, PINs, full card numbers, or 2FA / sign-in codes.
  - Speculation about the scammer's identity you can't back up.
  - Threats or profanity — the ticket will be closed.

Cash App will NEVER call you, ask for a sign-in code, or ask you to
send a "verification" payment. Any number in a Google ad claiming to be
Cash App Support is fake. The only real support is inside the app.

Keep a signed copy. If Cash App denies the claim, you'll reuse the
same facts for the chargeback, CFPB complaint, and IC3 report.
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